howdy folks in this video i'm going to show you exactly how to win a stripe
chargeback now or a credit card chargeback so in this video i'm going to show you what is a
chargeback okay how do you prevent a chargeback and how to actually win a back every single time
okay i've done it okay if you sold something to a client and you sent them the product you did
your service and sometimes clients might just you know file a charge back even though they received
the service okay in that case i strongly recommend following you these guidelines so you can actually
win that charge back now before we start let's go and talk about what exactly is a chargeback
now a chargeback is pretty much whenever a customer client calls their bank and says hey
satish sold me this product but this product is not working or i didn't get my product okay things
like that okay now whenever that happens you know they usually go ahead and do a chargeback wherever
whenever the customer actually get their money back and then we get in the amount debited from
our uh credit card processing in a merchant for example stripe or authorized.net or paypal
and then on top of that we have to pay the fees as well now so that's what a chargeback is now
how do you prevent a chargeback i'll tell you an easy easy way okay most customers
file a charge back because okay legitimate you know orders right not like you know scammers
okay people who actually bought your product and they want access or they didn't you know
uh they don't wanna you know they don't wanna screw you over they file chargeback because of the
number one reason is that communication okay so on your website okay wherever you sell a product
make sure you make it easy for the customer to contact you for example okay let's say i sold
something to the customer right and then customer might have an issue with the product right but if
they can't reach out to my co to my support or to me then you know they're going to call their bank
but if they contact me what i can do is what you can do is solve that problem by either replacing
the product okay you know telling them or actually giving them a refund if that's what's due right
or you know fixing the root cause and showing them hey the product is fine so the biggest
reason people get chargebacks is because they forgot to put a contact link or they don't
they don't tell their customer okay if you have any problems please contact us at you know help
abcd.com so put those on your transaction email that really really helps as well now let's get
back to the topic now if you do get hit with a chargeback how do you win that charge back i'm
going to show you two ways okay now the first one is kind of you know dumb if you want to
call but the idea is to contact the client okay let's say you know i got a charge back for you
know five thousand dollars i'm gonna contact the client and say hey what happened what what's wrong
and many times what happens is that okay maybe there was a miscommunication maybe
there was some sort of gap maybe who didn't fix something maybe there was a problem right
in that case yeah you know we'll go ahead and fix it up and they'll go ahead and call their
call their bank and cancel the you know chargeback now you want that happening because here's the
thing okay if you have enough if you have a lot of chargebacks coming up what's going to happen
is stripe authorized.net they might actually either close your account or they might even hold
your money most likely what's going to happen is if you have like you know three percent chargeback
they're gonna go ahead and shut down your account and actually hold your money for like you know 60
days 90 days depends on you know the situation but you don't want that happening because
whenever there is a chargeback enough of them it could actually block your cash flow so you don't
want that happening so it's super super important that you prevent these chargeback chargebacks okay
and the first way to get you know solve the chargeback is pretty much call the client and say
or email the client and say hey bob what happened you filed a charge back i was not expecting that
how can i fix it now when you say that couple of things okay now if a refund is actually due
just tell them hey go ahead and cancel the charge back i'll go ahead and refund it to you because
it's going to hurt my reputation if you if you do that and a lot of the customers they are more than
willing to help and they are more than willing to do that and if that's the case take care of it now
more than likely you can solve the issue on the phone or the email say hey here's what the
problem is and you know i want to fix it for you now once you fix the problem hey they'll go ahead
and cancel the charge back now the number two method number two this is the one that
you know uh if you have to use it go ahead and use it now so here's the deal okay so whenever you
get a dispute this is what you guys been waiting for so hear me out okay write it down take notes
do whatever you need to do i'm going to reveal to you how can you convince the bank that hey
you know i want to win the charge back now so whenever you see a chargeback you know on your
dashboard on stripe you get an option to respond back to that chargeback now when responding to the
chargeback you have to make sure a couple of things okay a lot of people just write a message
saying hey blah blah blah blah it doesn't matter okay when a bank officer looks at that you know
report right there are people in banks right their job is to pretty much decide hey is this a legit
in a chargeback or is it fake okay more than likely they're gonna you know uh do it on the
favor of their customer but okay but they all there's following a set of rules but you can win
the charge back too now how do you do that so what i want you to do is create a word document okay
on that word document go ahead and put customers full information okay ip address okay now if the
customer bought like a physical product make sure to put tracking ids now if they bought like you
know digital item go ahead and list out their ip address when did they download the product okay
and the biggest thing is this okay was there a communication for example let me give you an
example right here so a lot of you know agencies they run ads right for on facebook instagram and
so on and so on and they're charging people five to 10k a month okay and then you get a charge
back right i'm like okay that was not digital that was not physical it was a service right so
how can you win that those kind of transaction the communication chain so the communication
that you had with the client okay when they said they were happy you know what i'm talking about
right so whenever that customer said hey i'm happy with the product i'm happy with the server
service but like 30 days later they're they're broke or something and they file a charge back
i know that that happens a lot of times right customers you know they buy things right
and then they're happy with your product they're happy with your service but like a month later or
two months they can't pay their rent and what do they do they or they can't pay their credit
card bill right and what did they do they go out there and actually file a charge back on us okay
so here's the here's the secret sauce of winning winning any chargeback the communication record so
if you had a communication with them through a mobile phone take a screenshot if it's through
an email chain have that okay include all of that on that word document and export it as one pdf the
idea is this okay so whenever the bank officer opens up that proof okay it's gonna have the
customer information right it's also gonna have their email address ip address and the proof okay
and you have to tell them the proof okay you have to tell them hey you know this is the ip address
that they downloaded the file with there you go or if it's a service most of the time people getting
uh you know most of the time vendors getting screwed is whenever they sold a service okay so
let's say you ran an ad you built a website things like that that's when you get screwed okay but
what you can do is pretty much the communication that you had with the client right so usually
what i do is whenever we're selling something like service right i ask my clients hey are you happy
with the service and they say no i get to fix it if they say they're happy and they're good to go
then hey not only are they happy not only did i seek their feedback that's also a proof okay
that's also a proof that hey you know they were happy with the transaction okay what you can also
do on top of that to make sure that they don't do these funny things is this okay so i do a couple
of things so number one if the amount is over ten thousand dollars i do ach like a bank wire usually
right or if if they have to pay with a credit card what what i do is i actually go ahead and you know
send my receipt up you know through the mail with fedex or ups and actually put a tracking id so
i have that communication proof i also have a tracking id so on my side i'm strong okay
even if there is a chargeback what i can do is i can show those proofs to the bank and actually
win that transaction does that make sense so the biggest thing is sending those the bank one pdf
okay name of the customer how did they receive their product okay and show them that hey
the customer was happy okay they can't just you know say they're happy and then just turn around
and say hey it doesn't work after like 30 40 days okay that's not how it should be so if you do
those things i'm more than sure that you're gonna win that transaction okay so i want to wish you
all the best that you know if you actually sold a product you know and you actually provided the
value to a customer you deserve that money and then you know uh go ahead and do these things
so you can win that transaction so you could you use these this tactic to win stripe transaction
you know chargebacks credit card or authorized they're all the same thing okay so that's that's
pretty much it i hope you enjoyed this video and i hope to see you on the next video hey and guess
what okay if you check out my channel there's so many videos on marketing sales making money
i think you'll really enjoy it so please subscribe and help me out i'll see you on the next video you