Are you excited to explore Gardens by the Bay?
Come, say it with me! Gardens by the Bay!
Gardens by the Bay!
Hi everyone, welcome to another episode of Hired or Fired.
As you guys know, we filmed so many episodes and it is getting harder and harder to come up with an interesting occupation.
So today, we actually got the help of BGC Group, a recruitment firm.
And they found me a job at one of Singapore's most famous landmarks.
And that is Gardens by the Bay!
And I'm going to be a Tour Ambassador!
My first impression of a tour ambassador..
Eh lai lai lai, gather in five ah.
Okay, look at this flower. Very beautiful.
You know what is it?
I also don't know but nevermind.
The reason why I choose to act out right, is because they are always very loud, very Rara.
Today my job is to do exactly whatever I just described.
Have a statement piece, be Rara and also be very knowledgeable.
Hi, I'm Jax. And I'm a senior executive at Garden by the Bay.
I'm part of the front line team that provides pleasant and enjoyable experience for our visitors.
My job scope includes providing front line service at various touch points in the gardens.
Gardens by the Bay is a horticultral theme attraction that provides experience quite unlike any other in Singapore and the world.
Hi, I'm Xenia.
Hi, I'm Jax and I'm the Senior Executive at Gardens By The Bay.
I see.
So today, you will be our tour ambassador and you will conducting a tour for 15 to 20 mins, to a group of 5-20 people.
So afterwhich, you will be stationed at our information counters.
And then, you will provide information to our visitors who are in need.
Before that, I will have to learn.
So... let's go!
Hi Xenia, I'm Debbie.
Hi hi.
Nice to meet you.
I'm from the education team at Gardens by the Bay.
Basically taking you through the basics of how to conduct a tour of the floral display.
Is it difficult?
Its okay, I think you will get a hang of it.
Right now, it's actually our Christmas display that is happening. It's called Pointsettia Wishes, featuring Disney Tsum Tsum.
So we walked around the exhibit, and Debbie really imparted alot of knowledge to me when it comes to plants, flowers , Christmas and even Tsum Tsum.
So at that moment, it almost felt like 'OMG I'm going to take an exam that I completely forgot about.
So I'm going to just cramp all the information in my head.
And I think she could tell that I was abit overwhelmed, so she was like 'Don't Worry Xenia, there are hints all around, which will help facilitate your tour later.'
Once I heard that, I was like ' Aiya, open book test! Study for what! Confirm can one la!'
Do you feel prepared?
Yes! Princettia, Poinsettia, Amryllis, Colorado Spruce Blue.
Blue Spruce!
You will be given 30 minutes.
Just try to remember some key facts for each plant.
Lets go study!
This is...
flower field.
Ah! I already forget this one.
The trumpet one called what ah?
This is called...
The...
This is called the Amryllis!
Here you see, it's called Poinsettia.
Right?
Where's the -?
Where's the?
Where's the hint?
Flower petals is actually not the flower petals!
It's modified leaves.
So, the flower is actually in the middle!
Mind Blown!
This Poinsettia wishes right, has been taken over by Tsum Tsum.
Tsum Tsum right?
Som Sum?
So, even though it is cabbage ...
Yawning ah?
Eh my producer yawning oi
For this plants, they are dioecious.
The male parts and the female parts grow separately.
So...animals and human beings got male and female right?
Plants also have male and female.
So they are all female.
I guess?
So they...
Okay, come lets move on.
Oh my God, It's not easy.
I think I should just sit down and study first okay.
Leave me alone. Eh!
'Leaf' me alone! Get it?
Leaf.
Cut!
Okay right now guys, I'm very very nervous.
With the amount of information that I have to squeeze into my little brain,
it's abit difficult la.
Here I am being all nervous.
I can't be myself, you see.
I'm not like happy, I'm just frowning.
And here like badoom badoom very fast.
Ah Ma, hao! (Hello, Ah Ma)
Hello!
Hi everybody, my name is Xenia.
Because of my height and because of the crowd, I'm afraid that you won't be able to spot me.
So, I'm going to wear this okay.
Today, we're gonna go to Poinsettia Wishes.
So, Poinsettia Wishes are invaded by Tsum Tsum.
Do you guys know about Tsum Tsum?
They are like Disney characters but they are in stackable forms.
The first plant you will see here is called Amryllis.
Ah Ma, can you see?
Look at this!
This is pretty, isn't it?
It's red and huge.
When I started the tour, I basically freaked out.
So I just brisk walked the entire tour.
It was so fast that my visitors are very far behind me.
And also, I went so fast that I accidentally, or intentionally, skipped alot of the flowers because I don't know!
I forgot about the facts already!
I just want to like get it over and done with.
So..I just smoked my way through.
This is also another Christmas Tree.
What's so different is it has a slightly blue-ish tone.
This is called Colorado Blue Spruce.
And once again, it's decorated with lights and It's a feast for your eyes.
I feel like the grandma is left out.
But I don't know how to explain in Chinese.
What is this called?
Kalanchoe is it?
Kalanchoe
Or Colorado?
Kalanchoe!
Kalanchoe! Kalan...
Cauliflower!
The red little flowers, they are very pretty right?
These are called Kalanchoe.
When it comes to winter, for countries that enjoy the four different seasons,
Think of it as like a very low maintenance friend.
This flower grows in dry conditions, can!
Grow in less humidity condition, can also!
This blooms in Winter in such a beautiful color!
So it's red, it's white!
So we can see the white one right in front.
Oh my God, I'm stumbling on my words.
What other plant?
Plant
This is called Poinsettia Red Glitter.
So it comes with...
comes in alot different color
and shapes
Is it shapes?
Comes from alot different shapes?
I don't know man..
I hope you guys enjoyed the tour as much as I had giving.
It's actually my first time.
Thank you!
See, he's a tour guide!
I'm a tour guide.
For 2 years.
and then he said I'm good eh!
Ya, you're good!
you did the basic things that needed to be done.
I really like you
Aiyoh!
So how was the tour for you guys?
It was fun actually!
Her tour was pretty good.
Could tell that she was nervous sometimes but she continued on.
Maybe she needs abit more practice.
so after the first tour, I know for sure I'm going to be nervous.
So i set 3 goals for myself for the next one.
And that is -
Number 1, mask my nervousness
I have this nervous laughter
So I got to fake it till I make it ok!
And secondly is, make sure that the tour I'm giving is like a 2-way communication.
Instead of me just giving them a lecture about Christmas, about flowers, which is boring!
and number 3, that is to make sure that everyone is includedd when I walk.
I make sure that I hand signal because for some reason, people really don't follow you when you walk.
Hi, hi everyone!
And I'm Xenia, I'm going to be your tour ambassador.
Because I am quite short, I'm going to put this on!
You can laugh at me yeah!
I want you to be happy.
Come follow me.
We are celebrating Christmas with the adorable Tsum Tsum.
Your daughter is gonna like it.
Do you guys know Tsum Tsum ?
Yes!
Name me one tsum Tsum character!
Mickey Mouse?
Yes! Mickey Mouse!
Mickey mouse!
Yes, you got it!
Not copying her at all!
when is Christmas?
Yes!
25th december!
Very smart!
Yay highfive!
Okay, 25..
ouch!
So today this tour, I will provide you with information and you will
understand the meaning behind why the christmas tree even exist.
This is actually called Poinsettia.
It is a symbol for christmas.
so when people see it, when they that christmas is coming!
It is very pretty !
It is in a very intense red color.
and we also have this
this is very similar to which plant?
Poinsettia
Yes Poinsettia!
So this is called Princettia
How you differentiate it is,
this is slightly smaller and the color is also different.
You can spot it for yourself and you tell me whether you can spot it.
I'll give you another highfive!
But you cannot slap my palm
okay?
How do you guys spend your christmas?
We go on holiday!
Oh okay! Like where?
We go to Sri Lanka because that is where our grandparents are from.
Aww so cute.
So what do you do there?
We have dinners.
Okay, that's always nice!
Wait ah, lets have everybody.
Yup, you can take a few pictures..
but you must have me included.
Just now Joelle was sharing with me how she celebrate christmas
And she say she will go to Sr iLanka and have a family dinner
And it is a very warm feeling knowing that hey, you can sit around with your loved ones
So, I'm ending my tour by introducing to you a small flower but its very pretty
It is called British rose.
Just a quick test, do you watch Powerpuff girls?
I've seen it but I don't remember.
Okay, so when I say Blossom, Buttercup, who else am i msising?
Eh no!
Blossom, Bubbles, who else am i missing?
I gave you a hint!
No?
Buttercup?
Yes! Buttercup!
It belongs to the buttercup family.
So if you can see, there is a white one here.
there's also a green one here.
And they also bloom during winter, through to spring.
thank you so much for joining me on this tour!
Merry Christmas!
Thank you!
Go ahead and take pitcure!
You want to take picture with me also can
I think she was very good
She wasn't as nervous
And she knew alot about the different plants
she was very engaging.
Like my little cousin really liked her alot!
So, it's the end of my second tour and i feel alittle bit more confident.
It's still difficult eh, as a tour ambassador
Even if you are Rara, their responds might not be what you envision.
You would imagine asking them a question would be very easy to answer.
But some of them really just too shy to answer.
You have to like improv from there.
I think that, I'm still a newbie.
Okay Debbie, So i am done with my first and second tour of the day,
How do you think I did?
there was a great improvement
During the first tour,
you were alot more nervous
the pacing was alittle bit off.
For the second tour, you really managed to incorporate alot more content.
you shared the information more confidently.
You added alot personal touches, so you tried to engage.
Could tell from their faces that they enjoyed the tour
Yay! Really?
You bring alot of energy and passion and excitement.
So I'd say that you did a really great job!
Yay!
So for the next job, we'll have you stationed at the visitor information counter.
Okay, lets go!
Hi,
So are you ready for your second role?
Yes!
So you're going to be our visitor information associate.
Over here, you will need to be able to answer general enquirers
Okay lets go!
This is one of our information counters here
And lets grab a map to helo you learn more about Gardens by the Bay.
sure!
For people who knows me right, I'm really bad at directions.
I'm guessing we are somewhere here.
Shuttle stop
Nope
Not exactly..
Yup! So this is how lost I am most of the time here in Singapore
it's crazy because instead of asking for directions, now i'm supposed to be the one giving the directions
For Jax, his standard is really high.
He wants me to give very specific instructions to be like....
Okay, if you want to go to Satay to the Bay right.
Satay to the Bay?
satay by the Bay?
You see! Cannot say wrong also!
you need to go straight, it's a 7-9 mins walk and then...
(bla bla bla)
I'll have to try to do that.
So besides this, what else do I have to learn?
We're going to teach you how to assist our visitors on how to use the mobile charging station.
so I would say that eveything went well...
Until...
Ehhh!
Oh my God!
You can put your device...
Anybody..
Sorry!
Be gentle
with the equipments.
okay?
Okay! I'm going to start my one hour shift and I am super well-prepared.
Whenever they ask me right,
I'm going to pull out one relevant one.
Sorry you want a map?
This is my tactic!
Since I don't have the information, I'll be resourceful!
Eh!
What the..
So much for being resourceful
Do you need help?
I wanted to know about the christmas wonderland?
Christmas Wonderland is here
Where should I get the ticket?
You can go straight
And then on your left side, you should see a ticketing counter
Pasar Malam?
The Pasar Malam. Satay by the Bay is it?
Ya
Ah Satay by the Bay, abit far.
But you walk straight, you'll see a bridge.
You cross the bridge right, 7-10 mins walk.
Okay?
Thank you Darling.
No Problem
Bye bye!
Not bad! Not bad! Not bad!
She ask Pasar Malam right, I'm guessing its more likely she meant food stalls insideChristmas Wonderland.
Oh!
Yeah, so you directed her to the opposite direction.
Okay wait, so christmas Wonderland got pasar malam?
Oh for the last time I'm going to hold this.
Hi, can I help you?
Ya, can I have a brochure or something?
Ya sure, you want the map?
This is the map.
Well, I'm not informative but I'm resourceful
You want to see the lights?
What is the best place to sit?
Okay, maybe I will have to rope in my colleague.
He is more experienced to help you
Come come!
You can consider going to circular lawn
it is a very good spot for you to sit down and relax and have a nice view of the light show.
Thank you very much!
no problem! bye bye!
So the first part of the shift was me getting approached by visitors who are lost and have questions for me
So I set an aim So I set an aim
I wanted to take more initiative and approach them instead
Hi do you need help?
What?
Oh no, i thought you need help.
ooppss
Hi, do you need help?
Don't want?
You want some brochures?
I sh...
Okay
It's Tsum Tsum!
Okay!
Yay!
Tsum Tsum!
You see, got Tsum Tsum then you want.
Here!
Oh you don't want ah?
Also can!
Are you excited? to explore Gardens by the Bay?
Come, say it with me!
Gardens by the Bay!
Wow, very good!
Ah, you must see the Tsum Tsum.
You come 10 times then never see the Tsum Tsum then you walk away now.
I never go 10 times.
If you go 10 times, then I will be abit worried.
You're so young eh.
Its ok!
When you grow older, you will reach 10 times.
Nice
Old people don't like to say bye
Young people also don't like to say bye
Okay! So I'm done with my shift
How do you find me as a visitor information associate?
Hmm.. I think not too bad
Not too bad only?
Three words only?!
Okay nevermind, what about overall?
Because you've seen me tried being a tour ambassador and also a visitor information associate here at Gardens by the Bay.
Can you describe me in two words?
Enthusiatic
okay!
hardworking!
Ohh, I was expecting pretty or something
its fine!
you really put in alot of effort to study the content
you achieve quite a fit.
then how can that be not too bad?
that is very very good.
I think it's because you didn't have enough time.
so we only had a day together.
I was about to say for the first time, I'm not as nervous asking him that important question.
But now after he say not too bad and then he tell me what to work on, now I a bit nervous already.
But nevermind!
Time for the important question.
Would you, hire or fire me?
I would..
Oh my God!
Hire you!
Yay wah!
You purposely one lor! Wa very good actor eh.
At first like shy shy just now, then now like want to play with my feelings.
Why would you hire me?
You are very enthusiastic when you approach visitors.
You make them very happy.
You answer questions and enquirers to your best knowledge.
I feel like that's one thing I took away from you.
the whole time, my moto was 'Fake it till you make it'
But for this right, it concerns their experience here.
So we should always try our best to be accurate.
I feel like I learned things that I don't even realize as a visitor.
And I had alot of fun, guiding a tour as a Tour Ambassador!
I really really feel very happy today.
Thank you so much!
I'm glad you enjoyed your time here with us today.
Thank you, Xenia!
No problem!
But all of this wouldn't be possible without the help of my recruitment agency _ BGC Group.
I started by applying to BGC Group online and then met up with my consultant for an interview.
After which, I was shortlisted and in just 1 week,
I'm here working as a Tour Ambassador at Gardens by the Bay!
The entire process was really simple, fuss-free and effecient.
And they really found a job that suit my personality.
If you want to know more about BGC Group, you can find more information in the description box below.
For students who are looking for a temporary job during your holidays, this is your chance!
And don't forget to refer to your friends and families because
you get to stand a chance to win up to $50 cash vouchers if they are successfully hired!
Don't say I bojio ah!