Hi, I'm Mat from eSpares.
In this video, I'll show you what to do
if your Samsung ecobubble washing machine
is displaying the error code 5C or 5E.
Error codes usually appear on your washing machine's display
and indicate that there is a fault with your appliance.
This particular error code means that there is a water draining issue.
Here we will run through some checks
to help you find out what is causing the issue
and how to fix it.
Before carrying out any work
make sure your washing machine is turned off
and fully disconnected from the mains.
For this repair, you'll need to turn off the water supply to the machine
and disconnect the water inlet pipe as well.
The tools you'll need are a Phillips screwdriver
a pair of pliers and a large towel.
The first thing to check is the pump filter
which is the part of the machine
that catches debris during a wash cycle
such as coins, hair grips and screws.
If it becomes blocked
water will not be able to pass through and get to the pump.
Now there can be a lot of water stored down here in the machine
so I put a towel down to catch any.
But first what I'll do
is use the emergency drain hose
open that up and then pour that into a bucket
and that should take out most of the water.
You can then remove the filter to check
if there's any damage or blockage.
If it is damaged the filter will need to be replaced.
The next thing to check is the pump impeller
and you can see it at the back there.
To do this move the blade with your fingers to ensure that it moves freely.
If there is any debris blocking its movement
then remove the obstruction.
If the impeller has actually come away from the pump
then a new pump will need to be fitted.
The next thing to check is the drain hose.
Make sure there's no kinks in the hose
stopping water from draining away from the machine.
If you've checked the hose the filter and the impeller
and they're all fine
it's likely to be a problem with the drain pump
and I'll show you how to fit a new one now.
To remove the faulty drain pump
I need to remove the bottom panel
by undoing the five screws that hold it in place.
Now I've lent the machine down onto its front.
If you're doing this on a hard floor
make sure you put a towel down to protect the door.
But also to collect any water
that may come out of the drain pump when it's removed.
Now I can use my Phillips screwdriver to remove the bottom panel.
With the bottom panel removed
here we can see the drain pump.
To remove the drain pump
simply take out the electrical connections
and undo the three screws using your Phillips screwdriver.
Before we begin
you're going to need to find a drain pump
suitable for your make and model of washing machine.
To do that you'll need to find the model number for your appliance.
You can see our video here.
Which tells you exactly how to find
the model number of your washing machine.
You can also find a link in the description below to find your drain pump.
You can now fit your new drain pump.
Before I fit it it's just worth mentioning
that make sure on your new pump
that this seal around the impeller here
comes with the new pump.
Sometimes it doesn't
so if it doesn't you're going to have to take it off the old one
and put it around the new one.
Now I can screw it into place and reconnect the electrical connections.
With the new drain pump in place.
Refit the bottom panel
using the five screws you removed earlier.
You can then put the machine back into its upright position
and do get help to do so if it's too heavy for you.
We hope this has helped
to sort your drainage problem on your washing machine
and the error code has now disappeared.
It's a good idea to give your washing machine a very thorough clean
and you can see our video here
which is a step-by-step guide
on how to do this and keep your washing machine working efficiently.
Before you go
please do subscribe to our channel.
So you can get more help and advice
on how to fix and maintain your household and garden appliances.
Thanks for watching.