this video shows you what to do if your
printer does not pick up or feed paper
from the input tray when you do have
paper loaded and an outof paper error
message displays on the control panel
sometimes the problem can be fixed just
by doing a printer
reset first make sure the printer is
powered on if it is off press the power
button next turn to the back of the
printer without turning the printer Off
remove the power cord from the
printer then disconnect the other end of
the power cord from its power
source wait 15 seconds it is important
to wait the full 15 seconds for this
type of
reset reconnect the power cord into its
power
source then reconnect the other end of
the power cord into the printer
return to the front of the
printer if the printer does not turn on
automatically press the power button to
turn it
on align the paper by tapping the stack
on a flat surface then raise and hold
the output tray in the open position
load paper into the input tray until it
stops Slide the paper width guide inward
until it stops at the edge of the paper
do not push the the guide in so tightly
that it starts to bend the paper lower
the output
tray try printing a page directly from
the printer's control panel to see if
the issue is
resolved to print a page from the
printer's control panel touch the
settings icon this icon looks like a
small
wrench touch
tools then touch printer status report
if the page prints successfully the
issue is resolved you can resume
printing as normal if the page does not
print go on to the next step often the
condition of the paper you're using can
cause paper not to feed correctly raise
the output tray and remove the paper
from the input
tray lower the output
tray remove any damaged paper you
find make sure that there are at least
10 sheets of plain white paper but no
more than 25 sheets in the paper
stack the printer can hold more sheets
of paper but this number is best for
testing make sure all the paper is the
same size and type and then tap it on a
flat surface to align the edges
perfectly raise and hold the output tray
in the open position load paper into the
input tray until it stops Slide the
paper width guide inward until it stops
at the edge of the paper do not push the
guide in so tightly that it starts to
bend the paper lower the output tray try
printing a page directly from the
printer's control panel to see if the
issue is
resolved to print a page from the
printer's control panel touch the
settings icon this icon looks like a
small
wrench touch
tools then touch printer status report
if the page prints successfully the
issue is resolved you can resume
printing as normal if the page does not
print Go On To The Next Step Printer
rollers get dirty from dust paper fiber
and other debris in this step we'll
clean the
rollers before you begin gather the
following cleaning
materials clean lint-free cloth clean
cotton swabs clean water distilled or
bottled water is preferable but not
required do not use alcohol or other
chemical cleaners raise the output tray
and remove the paper from the input
tray lower the output
tray press the power button to turn off
the
printer turn to the
back disconnect the power cord
remove the duplexer to do this push the
right side of the duplexer to the left
and then pull out on the
duplexer clean the rollers visible in
the printer with a clean lint-free cloth
lightly moistened with water the cloth
should be damp but not soaking
wet wipe each roller starting on the
right side of the roller and wipe in to
the left use your finger to turn the
roller up as you finish cleaning a
section of the
roller make sure that you remove any
buildup or debris from the entire
surface of the
rollers look for the paper pick rollers
farther inside the rear of the printer
you might need to use a flashlight to
illuminate the pick
rollers blot the swab on the cotton
cloth to remove excess
water the swab should be damp but not
soaking
wet clean the rollers with a moistened
cotton swab removing any buildup or
debris these rollers are difficult to
reach but they are the most important to
clean if these rollers inside the
printer are not cleaned this problem
will continue because these are the
rollers that feed the paper into the
printer
now let's clean the rollers in the
duplexer access the paper feed rollers
by pressing the two tabs on both sides
of the duplexer to open
it clean the paper feed rollers in the
duplexer with a moistened lint-free
cloth in the same way you clean the
rollers inside the printer check the
rollers to make sure they are clean free
of debris and rotate freely close the
duplexer until the tabs on both sides of
the duplexer snap into
place while the duplexer is removed from
the printer check the hard plastic
rollers note if any rollers are missing
don't roll freely or are not springy
when you push on
them these conditions could prevent
rollers from feeding paper properly and
mean that the duplexer needs to be
replaced reattach the duplexer to do
this insert the two pegs on the left
side of the duplexer into the left side
of the printer and then push the
duplexer into
place make sure the duplexer is firmly
attached reconnect the power cord
return to the
front press the power button to turn the
printer
on align the paper by tapping the stack
on a flat surface then raise and hold
the output tray in the open position
load paper into the input tray until it
stops Slide the paper width guide inward
until it stops at the edge of the paper
do not push the guide in so tightly that
it starts to bend the paper lower the
output
tray try printing a page directly from
the printer's control panel to see if
the issue is
resolved to print a page from the
printer's control panel touch the
settings icon this icon looks like a
small
wrench touch
tools then touch printer status
report if the page prints successfully
the issue is resolved you can resume
printing as
normal if the page does not print try
printing it again listen for the rubber
paper pick
rollers you should be able to hear them
rotating then try slowly pushing the
paper farther in until the roller
engages to pick up the
paper be careful to only push one sheet
of paper and not to push it in too far
this can cause paper
jams if the page does not print when
slowly pushing the paper farther in
repeat the previous step to clean the
rollers again if the issue continues
after repeated cleaning skip the next
step your printer may need to be
serviced if the page prints when slowly
pushing the paper farther in try
printing your original document again
the paper might not have been loaded far
enough into the printer if the issue is
resolved there is no need to continue
troubleshooting if the paper only feeds
through the printer when you slowly push
it farther in repeat the previous step
to clean the rollers again if the issue
continues after repeated cleaning skip
the next step your printer may need to
be
serviced next we'll make sure the paper
settings in the print driver match the
settings for the paper you are trying to
use on your computer return to the
document in the program you were trying
to print from when the issue
occurred on your keyboard press contrl
and P to open the printing properties
window click
properties when the properties box opens
click the features
tab select the paper type drop- down
menu and choose the appropriate paper
type select the size drop-down menu and
choose the appropriate paper
size click
okay and then click okay again to print
the document
if the document prints successfully the
issue is resolved you can resume
printing as normal if the document does
not print go on to the next
step if you've tried everything
described in this video and you still
have a problem your printer likely needs
some type of service contact HP to find
out what the Support options are for
your printer your options for service
may vary depending on how long you've
owned it and what country you live in