I'm gonna go for this one all of the above oh no!
now this video is gonna be a really weird episode on the screen now is the countdown to a very
short quiz that's gonna take place and it's already a lot of time so I don't
know how this is going to work there's this thing called the
YouTube Creator Academy I'll put it on screen
here and it's where you can learn about every single aspect of YouTube and there are 41 courses
here's what they look like at the end of each course is usually
an exam so we do this as a game show and a quiz that you and I can play along with and answer the
questions and see if we pass the course But what I didn't realize was that some
of the courses don't have exams at the end it's just a course and maybe a few questions
well there are a few questions on this one it's called use comments to connect with your
community but there's no quiz on this one so what I'm going to do is I'm going to actually
go through the course so that you and I can get up to speed with how to
handle comments on our YouTube channel By the way hello I'm Neil Mossey,
I'm a development producer helping high achieving creators and performers
just like you - double five - to get ideas out of your head and out onto here on YouTube
to make the world happier because we need we need your channel we need your stuff
it's saturday night here in the Happy Hut I've got my game show T-shirt my London
Weekend Television T-shirt that usually came before every game show that I grew up with
let's show you let's do it again some
Harry Rabinowitz glockenspiel there so the first thing on the course
is this video here there's a link in the
description I'll link to it on screen now it's basically a video that explains
everything in the course anyway so we'll skip straight to lesson two
promote quality comments comments are a great place
to get direct feedback from your viewers answer their questions and above all create a
community and conversation around your videos here are some specific things that
we can do to achieve that heart our favourite comments
when you heart a comment viewers will see your channel icon with a small red heart and may
receive a notification that you loved what they wrote I... I give out these as much as possible
I'm just delighted at any comment that I get I've sometimes put them on some really horrible
comments as well just to annoy the the commenter I'm not sure they're intended that way
this is a quick and effective way to build fan loyalty and to show your appreciation to viewers
pin comments to the top of your feed pinning lets us highlight what
comments our fans see when watching our videos I don't know if I should do this as "you" or "we"
I'm gonna do it as "we" because I'm not... I'm not YouTube
we can either pin our own comment or a fan comment pinning our own comments is a great way
to clarify something from our video ask your audience a specific question
tease a specific moment or easter egg pin a fan comment that stood out
to me to highlight them and to thank our viewers for watching
this may seem obvious but replying to comments shows our audience that we're
listening and interested in their feedback use replies to answer fan questions or
thank them individually find comments using new filters
this is what it looks like it's a new tool to help
us manage our comments by allowing us to search for specific keywords and filter by
subscriber status, channel member status, the number of subscribers that the commenter has,
comments that contain questions so that we can respond more easily
and our response status to only see comments that we have or haven't responded to
lesson three handle hurtful or inappropriate comments
as we probably know, not all comments are positive or appropriate
YouTube recognizes how incredibly important it is for us to keep our community positive and safe and
for us to maintain our own well-being here are actions that
we can take at the comment level we can remove the comments and all of its replies
do this by clicking the three dots next to the comment and selecting remove
we can also do this from within YouTube studio in the comments tab
flag the comments to YouTube if the comment violates YouTube's community
guidelines, it will be removed hide the user
doing this blocks a specific user from posting comments on any of our videos
we can block a user from commenting directly from their inappropriate comments or in the
community tab in our channel settings users are not alerted when we block them
I love this they carry on
leaving horrible comments completely unaware that none of them are showing up which which I love
Here are actions that we can take at the channel level
from our YouTube settings go to the community tab then defaults
from here we can choose to allow all comments, hold potentially
inappropriate comments for review, hold all comments for review, disable comments
if we hold any comments for review they will not appear publicly until we've reviewed them
so this has got nothing to do with comments but I absolutely love two channels
there's ali abdaal and MARY spender and they're British
obviously their channels are excellent but I love the way they speak and they speak so
clearly and articulate so clearly in a way that I don't think that I have trained myself to do
I've noticed on my videos 25% of the viewers are watching with the subtitles
on and I've got a feeling it's just to clarify my particular english accent
so I'm working on it I'm trying to pronounce my consonants
I'm trying to read more slowly if you can understand what I'm saying say hello in
the comments below it'd be lovely to hear from you it'd be good to know what you
think about this this episode It's slightly different because I'm just
reading out the course which wasn't the spirit of the quiz the... the saturday night game show
the setting that we choose here in the-- in the comment settings applies to all of our
new videos and we can also select these defaults on an individual video basis in the advanced tab
we can create a blocked words list sometimes people may use words or
phrases that we don't want to see on our channel from channel settings go to the community tab
where we'll see a section here for blocked words and we can add words or phrases that we don't
want to appear in our comments section we can also add comments moderators
add trusted community members to flag comments on our videos for removal
the comments that they flag are removed from the public comments section and can be found
in our helpful review queue as flagged by moderator until we approve or remove them
and we can add a moderator in our channel settings under community or from the
comments tab in YouTube studio turn off comments completely
if we're feeling overwhelmed by comments and these tools, we can choose to turn off
all comments by selecting disabled comments in our community defaults
and that's it! the.. the the clock
has hit... I was going to call it a counter the clock has hit zero which means we can now...
it's quiz time! yes it's time
only three questions tonight so hold on to your hats I'll...
I'll try to get through them as swiftly as possible and scroll up
test your knowledge it's weird having them
on the side of the screen isn't it if you're still watching this, that's a good
sign probably that this layout is working question one
what happens if we flag a comment it's held for review
it's sent to YouTube for review for a community guidelines violation
it's immediately deleted or all of the above
I'm gonna go for this one all of the above oh no!
that's the first time I've got a question wrong oh no hang on with this--
this isn't a course exam, this is just a test your knowledge quiz
I think this is the first time that I definitely know I've got a question wrong
so let's try again what happens if you flag a comment
I will go for it's sent to YouTube for review excellent!
flagging a comment sends it to YouTube for a review to see if it violates
YouTube's community guidelines if it does then it's removed
which of the following is the best way to handle comments that use words or phrases
that you don't want to see delete the comment
hide the user who left a comment set up a blocked words list
or disable comments completely I am going to choose set up a blocked words list
that's right while all of these options
are ways to handle inappropriate comments, the best option is to keep certain words or phrases
from being used is to set up a block words list which of the following is one way to use comments
to positively engage your audience turn comments off
use comments moderators create a blocked words list
or heart a comment I'll go for heart a comment
well done! hearting a
comment shows your fans that you appreciate them now if I hit submit it just says quiz complete
so there's no letter of... what's it called? letter of completion this week
this is quiz number four it's a slightly different one
what do you think was it better to actually have
the course before the quiz I'm not sure
I think I like just diving in straight... straight to the quiz
let me know in the comments below thanks for playing along
and let me know how you did let me know if you got any wrong,
and right here is what YouTube thinks you should be watching next!
all the other quizzes are in in the description thanks for playing along