MARIA: WELCOME BACK, EVOLUTION
OF HEALTH CARE, E-HEALTH,
LARGEST PROVIDER FOR HEALTH
INSURANCE, PURCHASE AND ENROLL
IN COVERAGE, BOTH ON WEB AND
OVER THE PHONE, JOINING US RIGHT
NOW EXCLUSIVE INTERVIEW SCOTT,
GREAT TO SEE YOU, THANKS SO MUCH
FOR JOINING US.
>> THANKS, MARIA.
MARIA: LET'S TALK ABOUT WHERE
THE BUSINESS IS RIGHT NOW, AS I
WAS SAYING DURING THE BREAK,
GREAT IDEA TO HAVE ALL INSURANCE
PLANS TO HAVE IN FRONT OF YOU TO
COMPARE AND CONTRAST.
>> WHAT WE ARE TRYING TO DO IS
MAKE IT AS EASY TO BUY HEALTH
INSURANCE AS IT IS TO BUY
AIRLINE TICKET.
MARIA: YOU STARTED ON MEDICARE,
THAT'S HOW YOU TRANSITION THE
BUSINESS A BIT, TELL US ABOUT
THAT?
THIS IS RELATIVELY NEW.
>> IT WAS JUST HELPING
INDIVIDUALS AND FAMILIES GET
INDIVIDUAL INSURANCE PLAN AND
THEN WITH OBAMACARE THE BUSINESS
GOT CRUSHED AND IT WAS REALLY
DISRUPTED SO WE PIVOTED TO
MEDICARE AND SENIORS NEED OUR
HEALTH CARE EVEN MORE THAN
PEOPLE IN OTHER MARKET.
DAGEN: ADVANTAGE PLANS, IS THAT
WHERE YOU'RE MOST ACTIVE OR EVEN
THE DRUG PLANS TO PRICE OUT THE
DRUG OPTIONS?
>> WELL, YOU ALREADY KNOW ABOUT
MEDICARE THAN MOST PEOPLE
BECAUSE IT'S CONFUSING.
DAGEN: I HAVE TWO PARENTS WHO
ARE -- THEY ARE BIG CONSUMERS OF
MEDICARE, SHALL WE SAY, BUT GO
AHEAD.
>> DO YOU HELP THEM SELECT THEIR
PLANS?
DAGEN: WE TALKED ABOUT IT, WHEN
I DON'T MAKE DECISIONS THEY RUN
INTO HURDLE.
>> I THINK IT'S VERY IMPORTANT
THAT WE GET INTO THE RIGHT PLAN
BECAUSE THE DIFFERENCE BETWEEN
BEING IN THE RIGHT PLAN AND
WRONG PLAN IS THOUSANDS OF
DOLLARS FOR SENIORS AND IF THEY
DON'T GET THE RIGHT DRUG COVERED
BY PLAN IT BECOMES UNAFFORDABLE.
WHAT WE DO IS TRY TO HELP
DECIDE, GIVE THEM ADVICE,
RECOMMENDATIONS, MEDICARE
ADVANTAGE PLAN OR MEDICARE
SUPPLEMENT PLAN, DO YOU NEED A
PART D, PDP DRUG PLAN, A LOT OF
ACRONYMS AND CONFUSING FOR
SENIORS AND THE HIGHEST
CONSEQUENTIAL DECISION THEY MAKE
AND THEY NEED TO MAKE IT EVERY
YEAR BECAUSE THE PLANS WHAT THEY
COVER EVERY SINGLE YEAR.
DAGEN: HOW DO YOU GET
COMPENSATED?
>> WE GET PAID BY THE HEALTH
INSURANCE CARRIER, THE CONSUMER
PAYS THE SAME AMOUNT WHETHER
THEY BUY THROUGH A BROKER WHICH
IS WHAT WE ARE OR BUY THROUGH
INSURANCE CARRIER.
MARIA: THE STOCK REACTED THROUGH
THE PERFORMANCE, YOU POSTED
EARNINGS AN BEAT EXPECTATIONS ON
REVENUE, WHAT'S DRIVING BUSINESS
RIGHT NOW?
>> IT ALL COMES DOWN ARE YOU
HELPING CONSUMERS AND WE GREW
OUR MEDICAL ENROLLMENT 64% IN
THE FOURTH QUARTER WHICH IS
SATISFYING BECAUSE IT MEANS WE
HELP HUNDREDS AND HUNDREDS OF
THOUSAND OF SENIORS GET INTO THE
RIGHT MEDICARE PLAN AND THAT'S
THE SIMPLE THING WE DO.
MARIA: LOVE IT.
>> I WANT TO GO BACK TO
SOMETHING YOU SAID EARLIER,
ANNUAL DECISIONS, I THINK THE
AVERAGE SENIOR PROBABLY DOESN'T
REALIZE THEY MADE A DECISION 4
YEARS, THEY ARE NOT STUCK WITH
THAT, MAYBE YOU CAN EDUCATE THE
AUDIENCE ABOUT HOW OFTEN THE
RENEWALS COME UP.
>> RIGHT, EVERY SENIOR SHOULD
REVIEW THEIR PLAN EVERY SINGLE
YEAR BECAUSE TWO THINGS HAPPEN,
ONE, THEIR MEDICATIONS CHANGE
EVERY YEAR, MAYBE SEEING A NEW
SPECIALIST THAT'S NOT COVERED BY
THE PREVIOUS PLAN, THAT'S ONE,
NUMBER 2, THE PLANS CHANGE, THEY
WIDEN AND NARROW THEIR NETWORK
OF DOCTORS AND WHAT MEDICATIONS
ARE COVERED EVERY SINGLE YEAR.
I DIDN'T UNDERSTAND THIS UNTIL
WE REALLY DUG INTO IT JUST HOW
IMPORTANT IT IS TO DO IT ANNUAL
RATE CHECK AND PLAN CHECK FOR
MEDICARE BENEFICIARIES.
>> SURVEY OVER JANUARY AND
FEBRUARY OF THIS YEAR, ONLY 6%
SAID THEY WERE DISSATISFIED WITH
MEDICARE COVERAGE BUT ALSO IN
SURVEY POINTS OF CONCERN ABOUT
THE FUTURE OF MEDICARE, TELL ME
A LITTLE BIT ABOUT THAT.
>> BEAUTIFUL QUESTION BECAUSE
THE SOUND BITE OF MEDICARE FOR
ALL IS GIVING A LOT OF ATTENTION
ON CERTAIN CHANNELS, A PLEAT --
COMPLETE FANTASY.
THE BIGGEST CONCERNS THAT SENIOR
HAS, 80% DO NOT BELIEVE MEDICARE
WILL NOT BE AROUND FOR ANOTHER
GENERATION.
THAT'S AN ENTITLEMENT THAT'S
BEEN EARNED FROM PAYING IN.
MEDICAID IS SOMETHING THAT'S
GIVEN TO PEOPLE OFTEN WHO DON'T
WORK AND SO THE EMOTION IN THE
SENIOR COMMUNITY AROUND MEDICARE
IS VERY DEFENSIVE.
DAGEN: DO THEY UNDERSTAND THAT
THE MEDICARE FOR ALL PLAN PUSHED
BY BERNIE SANDERS THAT WAS
INTRODUCED AND COSPONSORED AND
ENDORSED BY THE LIKES OF CORY
BOOKER, KIRSTEN GILLIBRAND,
KAMALA HARRIS, ELIZABETH WARREN
IT DOES AWAY WITH MEDICARE, IT
ACTUALLY ABOLISHES AND OUTLAWS
PRIVATE INSURANCE IN THE
COUNTRY, DO THEY UNDERSTAND
THAT?
>> NO, BUT YOU'RE ABSOLUTELY
RIGHT.
THIS IS WHAT WE WOULD GO TO, WE
WOULD GO FROM A SYSTEM OF CHOICE
WHERE YOU CAN BUY IN TO A
MULTIPLE OF DIFFERENT SELECTIONS
TO ONE MANDATED DICTATED PLAN
AND SO IF YOU THINK HEALTH CARE
COSTS A LOT NOW, WAIT UNTIL IT'S
A MONOPOLY, SENIORS GET IT, THE
REASON THIS AN IMPORTANT
QUESTION IN THE SURVEY IS FOR
81% OF SENIORS IN A BROAD-BASE
SURVEY TO ALIGN ON ONE POINT OF
VIEW WHICH IS THAT MEDICARE IS
NOT STABLE, THEY ARE AFRAID OF
IT, THEY DON'T WANT IT TAMPERED
WITH.
MEDICARE FOR ALL WILL --
MARIA: ARE YOU DOING ANYTHING IN
TERMS OF YOUR BUSINESS WITH
THESE PLANS OUT THERE LOOMING,
ARE YOU GOING TO HAVE TO MAKE
CHANGES IN YOUR BUSINESS SHOULD
SOMETHING LIKE THIS MATERIALIZE?
>> LOOK, THE REALITY OF IS
MEDICARE FOR MORE WHICH IS THE